Avoid like the plague unless you like horrible service & shake-downs. We hired Floor Store to carpet our guest room above the garage. Here is the story of the 5 cancelled install dates.
5) The next Saturday, he doesn't show up. He doesn't answer his cell phone. When I text him to ask where he is, he says he is in Cape Cod. He tells me if I have a problem, call Joe. I call Joe. Joe is not there. Joe Sr. says he doesn't know anything about my job, and that they can install my carpets in 3-4 weeks with a different crew. When I tell him I have already waited 5 weeks, and they have missed FIVE appointments, Joe says he doesn't know anything about that. But (and get this) *if i stop complaining*, I can get my installation finally done in 3-4 weeks.
1) 24 hours ahead of of the installations date, they canceled because the installer hurt his back. Normally wouldn't be a problem, but we had Air BnB guests arriving 36 hours later, so we lost that $500. They rescheduled it for a month later (their next avail date).
3) Chris comes back a week later with a different guy to help with the stairs. Chris goes up stairs and says: "I can't do this job, you have a bed and two chairs in the room. I am not a mover." I explain to him we had to put the bed up there for family friends that had been staying over since he cancelled that last time, and when Joe Jr. bid the job, there was some furniture in the room. Chris didn't care, he wasn't lifting the furniture. But he said he would come back in 24 hours or the following Saturday if the room was cleared. I told him my son and I would do it, and it would be ready the next morning. It took me and my son 10 minutes to move the bed and chairs.
2) A month later: CHRIS, the installer shows up with a second guy. He looks at the stairs leading up to the room, and said, "no one told me there were stairs. I hurt my back, I can't go up stairs." He also mentioned to us he loves working in our neighborhood. The last time he worked here, he got a $250 tip, and his crew got tips too........ it was VERY uncomfortable for me and my wife. I've never had a guy ask for a huge tip on a job he hadn't even started on.
6) About a month later, a very nice crew came and did the job. No one from the Floor Store ever called to see if I was happy or offered to apologize. It took FIVE missed appointments and 8-10 weeks from the original installation date, but it's done.
the B.E.S.T.
We have never heard from Joe or anyone, other than getting the bill, of course.
4) the next day, Chris doesn't show up or call. I assume he will then make his second promised date, the following Saturday.
The Floor Store is a US General Contractor based in West Stockbridge, Massachusetts. The Floor Store is located at 12 Main St, West Stockbridge, MA 01266, USA.
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